Our Lobby HOURS will be shortened, effective Monday, June 29, 2020. The new times are: 10:00 a.m. to 4:00 p.m. Monday thru Friday. Drive thru hours remain the same.
We have implemented operational procedures and protocols that you need to know before you come to the WFTFCU. The health and safety of our members and employees is our number one priority.
Face Coverings. All members and employees entering are always required to wear protective coverings over their nose and mouth. If you don’t have one, we’ll be happy to provide one for you.
Daily Operations. We are limiting the number of members in the lobby at one time. We encourage you to schedule appointments as much as possible to avoid waiting outside or in our foyer. We encourage you to conduct business by using these options:
- Our Drive-Thru lanes are full services
- Shared Branch Transactions at the Drive-Thru lanes 3 and 4
- Loans to current and new members – Please fill out an online application and/or call to speak with a loan Officer.
- Online Banking at wftfcu.com
- Bill Payment
- Night drop
- Mobile Banking App
- Remote Deposit
- Check our website for the CO-OP ATM locations
- Regular mail – P.O. Box 4516, Wichita Falls, Texas 76308
- Phone – 940-692-7096 or 800-288-1642
Physical Distancing. Members are advised to practice physical distancing leaving six feet between themselves while standing in lines, using elevators or moving around the lobby area.
Enhanced Cleaning and Disinfecting Protocols. The frequency of cleaning and sanitizing has been increased with an emphasis on high-touch surfaces. Efforts also have been increased in back office areas with an emphasis on employee break rooms, employee entrances and exits, and on equipment shared among employees during the normal course of operations.
Our primary goal is to continue to protect our employees and members during this critical time.
We encourage the use of mobile and online banking, which are available to our members for free, 24 hours a day. If you are not currently using mobile or online banking and need assistance getting started, please reach out to one of our staff members they are always happy to help you.
Thank you for your patience during this time and we apologize for the inconvenience.
Keep Safe and Well!
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